A Word about Defective Products
We strive to purchase high-quality products from select manufacturers and distributors that adhere to quality standards, and quality processes (such as ISO 14001 certification).  The return rate of our cables is extremely low (approx 0.05%). We take defects seriously and track the rate of return of ALL our products, and work directly with manufacturers to make sure any problems found are immediately corrected.

Sales and Returns (RMA)
Unlike other E-commerce sites, all sales are NOT final.  You may return an order (the entire order, or specific products from an order) with 30 days from the invoice date for a full refund LESS your shipping costs with no questions asked.  There will be no additional handling charges, or return charges.  All products must be in their original packaging and be otherwise "complete" and undamaged.  Products returned without their originally packaging MAY be assessed a return charge if such lack of packaging deems the product un-sellable.  You MUST obtain an RMA number prior to shipping any product back to us.  We will not accept product back for refund (or credit) after 30 days, except if the product needs servicing (such as warranty) as described below.

OPENED products - including cables, TV mounts, electronic hardware will be assessed a 10% re-stocking fee - no exceptions.  If you are returning a product that is in its original packaging, including the original sealed poly bag (for most of our bulk cables), you will NOT be assessed a re-stocking fee.

Merchandise Return Policies
My Cable Mart LLC has a generous return policy for products purchased within 30 days for refund.  In addition, we offer a special 30 day defective product policy, and a "beyond" 30 day defective product policy.  These return policies can be found in detail here.

Shipping Companies and Policies
UPS is our PREFERRED shipping method for all our shipping. We can only ship to PO Box offices using USPS  Otherwise, we must have a physical "ship-to" address.  Our packages use "Proof of Delivery" as provided by the USPS.  Our shipping rates charged are the actual shipping rates charged by USPS with no special "mark-ups" or handling fees.  For more details on suggested shipping methods, estimated delivery times, and rates, click here. 

Orders placed BEFORE 4:00pm CST generally will ship the same day they are received.  Our USPS pickup time is approximately 3:50pm Monday-Friday.  In additional USPS Express Mail pickups are done at approximately 10:00am each morning.  Orders normally placed AFTER 4:00pm CST will be shipped out the next morning.  We strive to stock 100% of our listed products, and very rarely have to hold up an order due to a stock shortage.  You WILL be immediately notified if your order is subject to a back-ordered item.

Payments by Credit Card and PayPal
Upon completion of your order on our website, and once confirmed, your credit card is charged.  Your product will be shipped on the same or next business day.  Should we find that we can not completely fulfill your order, we make elect to partially ship your order, and back-order any products that are not stocked.  You will be immediately notified of any products that can not be immediately shipped.  If your credit card is declined for any reason at the time of placing the order, we will not process the order.

We do not impose any surcharges to your credit card, or your PayPal account.  We use Authorize.Net (via Wells Fargo Bank) to process all our credit card transactions.  All credit card transaction require that you supply us a valid billing address - and that this address exactly match your credit card's billing address.  We impose strictly fraud protection measures, and report all incidents of attempted credit card fraud directly to Authorize.Net.