A word about Defective Products We strive to purchase high-quality products from select
manufacturers that adhere to quality standards. Our rate of return
for cables is extremely low (approx .05%).
Some products for which
a return inquiry is initially placed are actually determined to not be
defective, but are being used or configured in an incorrect manner.
We will do our best to pre-determine this for you.
Sales and Returns (RMA) Unlike other E-commerce sites, all sales are NOT final.
You may return an order (the entire order, or specific products from an
order) with 30 days from the invoice date for a full refund LESS
your shipping costs with no questions asked. There will be no
additional handling charges, or return charges. All products must
be in their original packaging and be otherwise "complete" and
undamaged. Products returned without their originally packaging
MAY be assessed a return charge if such lack of packaging deems the
product un-sellable. You MUST obtain an RMA number prior to
shipping any product back to us. We will not accept product
back for refund (or credit) after 30 days, except if the product
needs servicing (such as warranty) as described below.
OPENED
products - including cables, TV mounts, electronic hardware
will be assessed a 10% re-stocking fee - no exceptions.
If you are returning a product that is in its
original packaging, including the original sealed poly bag (for
most of our bulk cables), you will NOT be assessed a re-stocking fee.
Defective Products (Within 1st
30 days)
Should you require a replacement, we will immediately ship you a
replacement product PRIOR to receiving the defective product within a 30 day open return period.
Please use the following steps:
Contact our RMA department, and providing the sales order number (or
your complete name), and the product that you need to return.
Indicate the REASON for return (ie product not needed, product
appears to be defective, etc).
We may follow-up by email or phone to ask further questions to
determine if it truly is a defective product.
Within 24 hours (Monday through Friday), you will receive a PDF
document. This document is your return authorization. If
you are returning products back to us, please print it out and
include it with your shipment.
Return the product to us via USPS Parcel Post Mail,
including a printed copy of the RMA PDF document provided to you to:
My Cable Mart
7887 Fuller Rd, Ste 105
Eden Prairie, MN 55344
Upon receipt, we will process your product return within 72
hours.
Incorrect Product Received (Within 1st
30 days)
If after receiving your order from us, we have shipped you the
INCORRECT ITEM(s) when compared to your on-line order, we will immediately ship you a
replacement product PRIOR to receiving the defective product within a 30 day open return period.
Please use the following steps:
Contact our RMA department, and providing the sales order number (or
your complete name), and the product that you need to return.
Return the INCORRECT product to us via USPS Parcel Post
Mail, including a printed copy of the RMA PDF document
provided to you to:
My Cable Mart
7887 Fuller Rd, Ste 105
Eden Prairie, MN 55344
Upon receipt of the defective item, we will refund the USPS
Parcel Post Mail shipping costs you incurred in step (2).
Should the incorrect product NOT be received back
within 14 days of the replacement product being sent out
to you, we WILL charge your credit card the full
amount of the product sent back out to you.
Defective or Incorrect Products (After 30
days) Should you require a replacement, we will offer to immediately ship
you a replacement product PRIOR to receiving the defective product.
Prior to shipping such replacement product, we will ask for your credit
card number. We will charge your credit card number for the
replacement product. We require that we RECEIVE the replacement
product within 30 days of being supplied an RMA #. Once we have
RECEIVED the defective (or returned) product, we will credit your credit
card account. Please ship the product back to us either USPS
Ground, or UPS ground.
All returns
MUST obtain an RMA number prior to you shipping a product back to us.
Please contact us first to obtain an
RMA. A PDF RMA document will be emailed to you.
Shipping UPS is our
PREFERRED shipping method for all our shipping.
We can only ship to PO Box offices using USPS Otherwise, we must
have a physical "ship-to" address. Our packages use "Proof
of Delivery" as provided by the USPS. Our shipping rates
charged are the actual shipping rates charged by USPS with no special "mark-ups" or handling
fees. For more details on suggested shipping methods, estimated
delivery times, and rates, click here.
Orders placed BEFORE 4:00pm CST generally will
ship the same day they are received. Our USPS pickup time is
approximately 3:50pm Monday-Friday. In additional USPS Express
Mail pickups are done at approximately 10:00am each morning. Orders normally placed AFTER
4:00pm CST will be
shipped out the next morning. We strive to stock 100% of our
listed products, and very rarely have to hold up an order due to a stock
shortage. You WILL be immediately notified if your order is
subject to a back-ordered item.
Payments by Credit Card
and PayPal Upon completion of your order on our website, and once confirmed,
your credit card is charged. Your product will be shipped on the
same or next business day. Should we find
that we can not completely fulfill your order, we make elect to
partially ship your order, and back-order any products that are not
stocked. You will be immediately notified of any products that can
not be immediately shipped. If your credit card is declined for
any reason at the time of placing the order, we will not process the
order.
We do not impose any
surcharges to your credit card, or your PayPal account. We use Authorize.Net
(via Wells Fargo Bank) to process all our credit card transactions.
All credit card transaction require that you supply us a valid billing
address - and that this address exactly match your credit card's billing
address. We impose strictly fraud protection measures, and report
all incidents of attempted credit card fraud directly to Authorize.Net.
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