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Contact Us
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| Existing Order Status & Tracking |
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Submitted an order, but have NOT received order
status updates? It is possible that the email sent did not arrive
or was blocked by your ISP. Get REAL-TIME order status information
by clicking
HERE. Get immediate detailed order status
information (such as Received, Sent for Picking, Shipped), or if
applicable - any backorder status notes. Click
HERE to LOGIN and review your orders. |
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| Product Returns, Mis-ships,
Warranty Returns |
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You will need the ORDER NUMBER to submit
a request for an RMA for the following return types:- Product
Return for Refund
- Defective Product Reporting
- Incorrect Product
Received
- Product Missing from Order
Please click
HERE to request an RMA. If you do not have
your order number handy, please click the
My Account at the top menu, log in, click VIEW
ORDER HISTORY. Displayed will be an RMA link directly to the right
of the order number. |
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Email |
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Contact by Email
Sales questions, technical support, existing order
questions or issues, quotations, etc. We will respond within 24
hours or sooner (except holidays and weekends) to all inquiries.
This is the BEST way to get your FASTEST response. Please do NOT contact
us by email for product returns. See above information at the top
of this page. |
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| Physical Location |
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Contact by Mail (Shipping & Billing Address)
My Cable Mart, LLC
7887 Fuller Rd, Unit 105
Eden Prairie, MN 55344
USA
Map to our location
(for pickups)
Note: We do not have a retail
store-front. Our warehouse offers a will-call pickup location for
orders previously placed via our website, or phone. Products can
not be ordered "in-person". Open for pick-ups from 7:30am
to 4:45pm, Mon-Fri. |
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| Telephone |
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Contact by Phone
If you need to return a product, please send this request
HERE.
If you are calling about an existing order, please locate your order
number prior to phoning. If calling requiring tech support for a
particular product, please if possible make this request
HERE.
Open Mon-Fri: 8:00am - 4:30pm CST
The current local (CST) time is 12:59pm
| Sales Support: |
1-877-500-HDMI (4364)
- TOLL FREE USA and Canada |
| Technical Support: |
952-486-8736 |
| All Calls within Minnesota: |
952-486-8736 |
Closed Saturdays, Sundays, and Major Holidays. |
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| Fax |
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Contact by Fax
Governments, Schools, and
universities may fax their purchases orders to the below number. PO's
from any other organization must be pre-paid by major credit card or
company check before order can be shipped. Full
contact information must be provided (contact name, phone number,
bill/ship-to address). All PO's are phone verified.952-937-0469 |
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| Chat |
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Contact by On-Line Chat
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