Contact by Phone
If you need to return a product, please send this request HERE. If you are calling about an existing order, please locate your order number prior to phoning. If calling requiring tech support for a particular product, please if possible make this request HERE.
Phone Hours: Mon-Fri, 8am - 4:30pm CST
Warehouse Hours for Pickups: Mon, Tue, Wed: 7:30am - 5pm,
Thur: 7:30am - 7pm, Fri: 7:30am - 5pm, Sat: 9am - 4pm
The current local (CST) time is 8:58pm
Sales Support: 1-877-500-HDMI (4364) - TOLL FREE USA and Canada
Technical Support: 952-486-8736
All Calls within MN: 952-486-8736
Closed Saturdays, Sundays, and Major Holidays. (Retail store OPEN Saturdays 9am-4pm, and late until 7pm Thursday; however phones will ring to voice mail)
Existing Order Status & Tracking
Submitted an order, but have NOT received order status updates? It is possible that the email sent did not arrive or was blocked by your ISP. Get REAL-TIME order status information by clicking HERE. Get immediate detailed order status information (such as Received, Sent for Picking, Shipped), or if applicable - any backorder status notes. Click HERE to LOGIN and review your orders.
Product Returns, Mis-ships, Warranty Returns
You will need the ORDER NUMBER to submit a request for an RMA for the following return types:
- Product Return for Refund, Defective Product Reporting
- Incorrect Product Received, Product Missing from Order
Please click HERE to request an RMA. If you do not have your order number handy, please click the My Account at the top menu, log in, click VIEW ORDER HISTORY. Displayed will be an RMA link directly to the right of the order number.
Sales questions, technical support, existing order questions or issues, quotations, etc. We will respond within 24 hours or sooner (except holidays and weekends) to all inquiries. This is the BEST way to get your FASTEST response. Please do NOT contact us by email for product returns. See above information at the top of this page.
Warehouse and Retail Store Location
Our warehouse, will-call, and retail store is located at (click for directions):
My Cable Mart LLC
6224 Bury Dr
Eden Prairie, MN 55346
Retail Store and Will-Call Hours:
- Monday to Friday, 7:30am to 5:00pm.
- Thursdays, 7:30am to 7:00pm
- Saturdays: 9:00am to 4:00pm
- CLOSED Major Holidays
Contact by Fax: 952-937-0469
Governments, Schools, and universities may fax their purchases orders to the below number. PO's from any other organization must be pre-paid by major credit card or company check before order can be shipped. Full contact information must be provided (contact name, phone number, bill/ship-to address). All PO's are phone verified.